FAQs

You can check the status of your order by entering your order details on the TRACK ORDER page. Click on the order number and you will see the status of your order. If you do not know your order number, you can locate it by looking at your order confirmation email. When a shipping label has been created for your order, you will be able to track your shipment within your Order History. Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system.

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We'll replace the item if it's still available or issue a full refund, including shipping charges. For items shipped via delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service's paperwork and please contact us. We are here to help and want you to love your purchase. If you received a damaged/wrong item, please contact us immediately. Please include your order number and the name of the item that was damaged/wrong.

Please view your order details to verify which item(s) may have shipped separately by entering your order number on the Order History page. Enter your order number and email address; it will indicate an estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages. If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us immediately.

Your previous orders are available in your Order History.

To update the shipping address for an order, please contact us

We're sorry, but we cannot cancel orders. If you have any concerns, please contact us.

If payment gets debited from your account but the order is not confirmed, we suggest you wait for 24 hours for confirmation. If it takes longer, please drop us a mail to support@homandus.com and we will get back to you.

When you place an order, you will be charged immediately for the full amount of your order. If you are charged more than your order amount, please contact us by sending an email to support@homandus.com with the following information: Order Number, Customer Email, Customer Phone Number, Total Order Price, and Total Charges Incurred.

While checking out, you can enter your promotion code under the Order Summary section. Once entered, click APPLY.

To request a return, you can simply log in to your account, select the concerned order and click on return. Once done, you'll receive a confirmation email and a reverse pickup will be arranged. If you still face any other issues with your return, you can send us an email to support@homandus.com and we will get in touch with you within 24-48 hrs.

After the return pickup, your order takes 3-4 days to reach the warehouse. Upon arrival, you'll get a confirmation via email. For more information, please reach out to us email. Email: support@homandus.com